Cancellation Policy If you register, need to cancel, and wish to request a refund, please notify us in writing by email to zsponeybarger@newyork.bbb.org no later than 5 PM on Friday, June 5, 2015. We regret that we will not be able to offer refunds after that time, and likewise, cannot re-apply registration fees for this event to other purposes. You may send a substitute attendee in your place if necessary; we ask that you give us advance notice of the change if at all possible, to ensure a smooth event check-in process for your attendee. Thank you!